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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bounce List: We did not receive our Notification e-mails

    Asked by parksrecreation on January 31, 2017 at 11:00 PM

    Hi there

    I have noticed that when I set a condition on one of the forms to email a list of people, it only emails the first person in the list.

    The form is https://form.jotform.com/30220825137141

    Typically it is to addresses at the same domain.

    Any clues why?

    Thank you

    Larry

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    JotForm Developer

    Answered by Helen on February 01, 2017 at 01:45 AM

    Hi Larry,

    Thank you for contacting us. 

    I have checked your Conditions and recipient e-mail addresses. These e-mails were in our Bounce List:

    ldh@warminsterpa.orgplizzi@warminsterpa.orgehinz@warminsterpa.org . As you can see:

    I have removed these e-mails from our Bounce List, you can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Please let us know if you need any further assistance.