What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    autoresponder to BTINTERNET address does not work?

    Asked by rkthurston on February 01, 2017 at 09:29 AM

    help why has this stopped working please?

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    JotForm Support

    Answered by Helen on February 01, 2017 at 09:49 AM

    Hi,

    Thank you for contacting us.

    I have checked your e-mail logs and found one failed e-mail. As you can see below screen shot:

    I have checked this e-mail address and it was in our Bounce List.

    I have removed this e-mail address, it is not in Bounce List now. The user can receive Autoresponder emails after this.

    If you have any question or issue, feel free contact us.

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    Answered by rkthurston on February 01, 2017 at 10:45 AM
    I have several others
    hotheels@btinternet.com
    mike.silom@btinternet.com
    also this one ?
    chagoikoi@outlook.com
    Robert Thurston
    robert@thefootypredictor.com
    ...
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    JotForm Support

    Answered by Helen on February 01, 2017 at 10:53 AM

    Hi Robert,

    Thank you for contacting us.

    I have checked three e-mails that you shared and only "mike.silom@btinternet.com" is in our Bounce list. As you can see:

    Also, you may have a look at them to learn how to prevent e-mail bouncing issues and how to remove the e-mail address from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Please let us know if you need any further assistance.