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rkthurstonAsked on February 1, 2017 at 9:29 AM
help why has this stopped working please?
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HelenReplied on February 1, 2017 at 9:49 AM
Hi,
Thank you for contacting us.
I have checked your e-mail logs and found one failed e-mail. As you can see below screen shot:
I have checked this e-mail address and it was in our Bounce List.
I have removed this e-mail address, it is not in Bounce List now. The user can receive Autoresponder emails after this.
If you have any question or issue, feel free contact us.
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rkthurstonReplied on February 1, 2017 at 10:45 AMI have several others
hotheels@btinternet.com
mike.silom@btinternet.com
also this one ?
chagoikoi@outlook.com
Robert Thurston
robert@thefootypredictor.com
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HelenReplied on February 1, 2017 at 10:53 AM
Hi Robert,
Thank you for contacting us.
I have checked three e-mails that you shared and only "mike.silom@btinternet.com" is in our Bounce list. As you can see:
Also, you may have a look at them to learn how to prevent e-mail bouncing issues and how to remove the e-mail address from bounce list if it is in.
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Please let us know if you need any further assistance.