autoresponder to BTINTERNET address does not work?

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    rkthurston
    Asked on February 01, 2017 at 09:29 AM

    help why has this stopped working please?

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    Helen
    Answered on February 01, 2017 at 09:49 AM

    Hi,

    Thank you for contacting us.

    I have checked your e-mail logs and found one failed e-mail. As you can see below screen shot:

    I have checked this e-mail address and it was in our Bounce List.

    I have removed this e-mail address, it is not in Bounce List now. The user can receive Autoresponder emails after this.

    If you have any question or issue, feel free contact us.

  • Profile Image
    rkthurston
    Answered on February 01, 2017 at 10:45 AM
    I have several others
    hotheels@btinternet.com
    mike.silom@btinternet.com
    also this one ?
    chagoikoi@outlook.com
    Robert Thurston
    robert@thefootypredictor.com
    ...
  • Profile Image
    Helen
    Answered on February 01, 2017 at 10:53 AM

    Hi Robert,

    Thank you for contacting us.

    I have checked three e-mails that you shared and only "mike.silom@btinternet.com" is in our Bounce list. As you can see:

    Also, you may have a look at them to learn how to prevent e-mail bouncing issues and how to remove the e-mail address from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Please let us know if you need any further assistance.