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    Can I get an email when an encrypted form is submitted?

    Asked by makocako on February 02, 2017 at 03:23 PM

    We were getting email notifications until I encrypted the form, and suddenly emails are not being sent when a form is submitted.  Does the email notification not work for encrypted forms?

     

    Thanks

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    JotForm Support

    Answered by BJoanna on February 02, 2017 at 04:16 PM

    I assume that you have issues with this form http://www.jotform.us/form/63325735320147 

    I have inspected your form and I saw that your email Notification is conditional. Conditional Notification will not work when form is encrypted, because data from your dropdown options is encrypted and it does not match with values that you have set inside of conditions. 

    More about encrypted form you can find inside of this guide:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    Notification of your other encrypted form will work because it is not  conditional. 

    I also was that email address tsweezy@thetangramway.org is in the bounce list.

    tsweezy@thetangramway.org is IN the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have removed it from the bounce list. 

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Hope this will help. Let us know if you need further assistance.