Unable to receive form submissions

  • lutherbhargrove
    Asked on February 4, 2017 at 12:20 PM

    I just sent a few test submissions through for a form and it didn't send an email.  You all having issues with sending mail right now?

    Page URL: http://wholehomecleaners.com/contact.html
  • Jan
    Replied on February 4, 2017 at 4:02 PM

    We are currently not having any issues with our email notifications. I checked your form notification and I can see that it is configured correctly. The email recipients are not in the bounce list.

    The mail logs also shows that the notifications are being sent successfully.

    Unable to receive form submissions Image 1 Screenshot 20

    Please do check your spam folder or junk mail. If the emails are in the spam folder, please mark them as "Not Spam".

    If it is still the same, please try creating a separate email notification for the recipients. This means that you need to have 3 email notifications.

    Lastly, you may try using your own STMP server as the sender email, here's a guide: How-to-Setup-SMTP-for-a-Form

    Please check this guide as well: Why-I-am-not-Receiving-Email-Notifications.

    Hope that helps. Thank you.