What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to receive form submissions

    Asked by lutherbhargrove on February 04, 2017 at 12:20 PM

    I just sent a few test submissions through for a form and it didn't send an email.  You all having issues with sending mail right now?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on February 04, 2017 at 04:02 PM

    We are currently not having any issues with our email notifications. I checked your form notification and I can see that it is configured correctly. The email recipients are not in the bounce list.

    The mail logs also shows that the notifications are being sent successfully.

    Please do check your spam folder or junk mail. If the emails are in the spam folder, please mark them as "Not Spam".

    If it is still the same, please try creating a separate email notification for the recipients. This means that you need to have 3 email notifications.

    Lastly, you may try using your own STMP server as the sender email, here's a guide: How-to-Setup-SMTP-for-a-Form

    Please check this guide as well: Why-I-am-not-Receiving-Email-Notifications.

    Hope that helps. Thank you.