What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification email stopped working

    Asked by thruviewfinder on February 06, 2017 at 02:37 PM



    I have a question regarding notification email. Everytime client submits their form, I usually get a notification to my email address. But how come when I started paying the monthly subscription, I don't get the notification anymore?
    Please advice, thank you.



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    JotForm Support

    Answered by BDAVID on February 06, 2017 at 03:51 PM

    We apologize for any inconvenience, please note that upgrading has nothing to do with email notifications not being received. 

    What is the form where notifications stopped working? Please do the following:

    1) Check your spam folder, and mark as NOT SPAM any JotForm email you find.

    2) Check if the recipient email is in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    3) If the recipient is in bounce list, make sure to white-list our JotMail IP addresses within your email services provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    4) If the bouncing issue continues, you may use your own SMTP settings for the sender address: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Let us know if you need more help.