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Notification email stopped workingAsked by thruviewfinder on February 06, 2017 at 02:37 PM
I have a question regarding notification email. Everytime client submits their form, I usually get a notification to my email address. But how come when I started paying the monthly subscription, I don't get the notification anymore?
Please advice, thank you.
We apologize for any inconvenience, please note that upgrading has nothing to do with email notifications not being received.
What is the form where notifications stopped working? Please do the following:
1) Check your spam folder, and mark as NOT SPAM any JotForm email you find.
2) Check if the recipient email is in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
3) If the recipient is in bounce list, make sure to white-list our JotMail IP addresses within your email services provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
4) If the bouncing issue continues, you may use your own SMTP settings for the sender address: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Let us know if you need more help.