Why am I not getting any emails of new submissions today?

  • adrianmartins
    Asked on February 6, 2017 at 2:52 PM

    I had someone send a submission but it did not go through to my email  today, can you help me?  It seems sometimes I don't get emails !

  • KadeJM
    Replied on February 6, 2017 at 4:24 PM

    I see you're having some trouble with receiving emails via your form as of today.

    When I checked your form I found you have several email recipients listed for it.

    Are they all having this problem or is it just yours? Can you please tell us which one unless you mean the same as your account email?

    The best way to resolve this problem is to check your email history to see if any were bounced or if they failed since it would show up there.

    If so then you can use our email tool to check and remove it from our bouncelist.

    Why am I not getting any emails of new submissions today? Image 1 Screenshot 20