What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not getting any emails of new submissions today?

    Asked by adrianmartins on February 06, 2017 at 02:52 PM

    I had someone send a submission but it did not go through to my email  today, can you help me?  It seems sometimes I don't get emails !

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    Answered by KadeJM on February 06, 2017 at 04:24 PM

    I see you're having some trouble with receiving emails via your form as of today.

    When I checked your form I found you have several email recipients listed for it.

    Are they all having this problem or is it just yours? Can you please tell us which one unless you mean the same as your account email?

    The best way to resolve this problem is to check your email history to see if any were bounced or if they failed since it would show up there.

    If so then you can use our email tool to check and remove it from our bouncelist.