What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving my applications or owner surrenders. I can pull them up on your website but cannot print them. They usually come straight to my e m

    Asked by Robertkimbrell on February 07, 2017 at 06:25 PM
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    JotForm Support

    Answered by Kevin_G on February 07, 2017 at 10:31 PM

    I have checked the email addresses you're using in your form and I can see emails are being sent just fine, you could also check this by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    This guide will help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    If you're still not receiving emails, please try setting up a custom sender using the SMTP method, this will help to avoid emails being blocked due to security filters: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form