Is there a way we can prevent the blacklisting

  • edlitrv
    Asked on February 8, 2017 at 11:12 PM

    Is there a way we can prevent the blacklisting.  It seems to be happening like once every two weeks.  

     

    Thanks

  • Chriistian Jotform Support
    Replied on February 9, 2017 at 1:18 AM

    Sorry for the inconvenience.

    To prevent bouncing related issues, please see this guide: How to Prevent Email Bouncing Related Issues.

    We highly recommend users to set up SMTP sender on their form to have more control over the emails. Here's a guide on How to Setup SMTP for a Form.

    If issue still persist, please try to contact your email provider and ask them to whitelist JotForm email address. You can find JotForm Email addresses in this guide: Whitelisting JotMails IP Addresses.

    Regards