Why does my email keep ending up on the bounce list? It has happened 2x now and I'm losing business becasue of it.

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    jongordon
    Asked on February 11, 2017 at 06:01 PM
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    Boris
    Answered on February 11, 2017 at 10:03 PM

    When emails are bouncing, it means that the recipient server is refusing to accept our emails. That is what a bounce list is - it is a list of addresses that are known to reject emails that we are sending them.

    The reason that the recipient provided when it rejected our emails is placed on the bounce list along with the email address. This means that removing your address from the bounce list also removes the record of what was the reason for ending up there.

    If you let us know which email address is having this problem while your email address is still on the bounce list, we'll be able to check the exact error message that was provided by the recipient server when it started rejecting the emails.

    In case that your email address ends up on our bounce list again, please let us know. We'll gladly check the exact bouncing message for you. Without knowing the exact bouncing reason, the only thing we can suggest and do as the senders of those emails is that you make sure your email notifications are configured in the manner least likely to get rejected by the recipients.

    This kind of setup is described in the following guide:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    As described there, you can use our noreply@jotform.com or noreply@formresponse.com Sender Email options - if you were already using one of them when it was failing, you may want to try using the other one instead.

    Similarly, please make sure that a Sender Name is always set on your emails. And finally, if you are sending an email notification to multiple recipients, we recommend that you instead set up a separate email notification for each intended recipient:

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Please let us know how it goes, or should you need further assistance. Thank you.