Form won't let me save any more questions or fields

  • amirghiassi
    Asked on February 14, 2017 at 8:36 AM

    I am trying to duplicate a field and save it in this form.

     

    At the top of the page I get the message that "All fields saved successfully" then I come out of the form, go back in and all my changes are lost.

    Please help and if you can tell me what I am doing wrong it would be great.

    Page URL: https://form.jotformeu.com/70354472888366
  • BJoanna
    Replied on February 14, 2017 at 11:41 AM

    Which fields are you unable to duplicate? 

    I have tested duplicate field option on cloned version of your form inside of Version 3 and Version 4 and it is working properly. Here is my form:

    https://form.jotform.com/70444532629962 

    Also are you using duplicate field option inside of field properties of are you duplicating multiple fields. 

    https://www.jotform.com/help/242-How-to-Manage-Multiple-Fields 

    I have cleared your form cache. Please try again. You can also try to use some other browser. If the issue still persist on your end, please provide us more details about how are you duplicating your fields and tell us which fields are you unable to duplicate. You can also provide us a screenshot of those fields. 

    Let us know if you need further assistance. 

  • amirghiassi
    Replied on February 14, 2017 at 4:37 PM

    Thank you by switching to the older version of jotform builder, version 3 I was able and continue.

    I have now run into a different problem. From preview does not work. My form will not display.

    https://form.jotformeu.com/70443125569356

    The first page comes up but my first radio button is unselectable and I cannot continue to the next age. Tested on different devices too. All seems fine in the builder. 

  • BJoanna
    Replied on February 14, 2017 at 5:42 PM

    I am glad to here that you were able to resolve your issue by switching to Version 3.

    Considering that your other issue is not related to subject of this thread I have moved your question to separate thread and we will provide you answer there shortly. 

    https://www.jotform.com/answers/1066306