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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting email alerts

    Asked by carlo1025@gmail.com on February 14, 2017 at 01:21 PM

    when a form is submitted, how can i get an email notification sent to me?  I am unable to find where to make the change - we have a gift card order form that needs to come to my email address when it is submitted - i was getting them, now I no longer am - where do i make the change so i can start receiving them again??

    Page URL:
    https://peppinosonline.com/gift_cards.html

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    JotForm Support

    Answered by Jan on February 14, 2017 at 04:04 PM

    This email address (cheryl@peppi**sonline.com) is in the bounce list. It is the reason why you are not getting the email alerts.

    I have removed it from the list now. You should be able to receive new notifications now. 

    Please try adding (noreply@jotform.com) to your Contacts or Address Book. You may also use your own SMTP server as the Sender Email. Here's a guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    If this issue keeps on happening, please try creating a separate email notification for each recipients. It means that you should create 3 email notifications.

    Please check these guides:
    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications
    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.