What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it possible to accept file uploads in a JotForm?

    Asked by Heather  on February 16, 2017 at 04:06 PM

    1. Do you have any options for a customer to upload a pdf document? For example, we are a tax prep firm. There are some "forms" that we do not create ourselves that our clients need to turn in (ie. W2). Are you setup to allow something like that to occur?

     

    2. Can we change the plan we are on throughout the year? We are a seasonal business. So during tax season we would have thousands of submissions per month. While out of season, it could be hundreds.

     

    Please let me know.

     

    Thanks!

    Heather

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    JotForm Support

    Answered by Kevin_G on February 16, 2017 at 06:13 PM

    1. Yes, it is possible to accept uploaded files though your form, but do note that this uses the available upload space in your account which means if you reach this limit you would need to either delete those submissions with files or  upgrade your account. 

    Here're the guides that will help you with file uploads on JotForm: 

    https://www.jotform.com/help/332-How-to-Create-File-Upload-Forms 

    https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-Extensions-in-the-Upload-Field 

    https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit 

    2. This question has been moved to another thread in order to avoid confusion, we will assist you as soon as possible here:  https://www.jotform.com/answers/1068790 

    If you have any question, let us know.