- dcaldwelAsked on February 16, 2017 at 06:44 PM
- JotForm Supportashwin_dAnswered on February 16, 2017 at 10:52 PM
I'm sorry for the trouble caused to you.
None of your email address is currently in our bounce list so I ma unable to check the bounce reason. Please note email address is added to bounce list if receiving email server rejects it.
I did check your last edited form's notification email alert and did not find any issue with that. I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Please note that you can yourself check if any of your email address ended up in bounce list and remove it as well. The following guide should help you: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List