Every time I log onto my JotForm account, I receive a message that I am on the bounce list. What can I do to be permanently removed from the list?

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    Asked on February 16, 2017 at 06:44 PM
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    Answered on February 16, 2017 at 10:52 PM

    Hello dcaldwel,

    I'm sorry for the trouble caused to you. 

    None of your email address is currently in our bounce list so I ma unable to check the bounce reason. Please note email address is added to bounce list if receiving email server rejects it.

    I did check your last edited form's notification email alert and did not find any issue with that. I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Please note that you can yourself check if any of your email address ended up in bounce list and remove it as well. The following guide should help you:  https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Thank you!