What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Every time I log onto my JotForm account, I receive a message that I am on the bounce list. What can I do to be permanently removed from the list?

    Asked by dcaldwel on February 16, 2017 at 06:44 PM
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    JotForm Support

    Answered by ashwin_d on February 16, 2017 at 10:52 PM

    Hello dcaldwel,

    I'm sorry for the trouble caused to you. 

    None of your email address is currently in our bounce list so I ma unable to check the bounce reason. Please note email address is added to bounce list if receiving email server rejects it.

    I did check your last edited form's notification email alert and did not find any issue with that. I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Please note that you can yourself check if any of your email address ended up in bounce list and remove it as well. The following guide should help you:  https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Thank you!