Billing: Retain Silver Subscription

  • Profile Image
    andyjones117
    Asked on February 20, 2017 at 04:16 AM

    Following your advice, I have cancelled this subscription:ID: S-70131234GG298071R (BRONZE) 

    I believe you will now issue a refund, will you also make sure we are on silver account. Below is a copy of the email I have followed.

    From: JotForm [noreply@jotform.com]

    Sent: 19 February 2017 06:08

    To: Rob Passmore

    Subject: Re: issue with account subscription

     

    A new response has been received:

    [JOTFORM]<//www.jotform.com>

    Answered by Mike_G

     

    We have sent you an email regarding a duplicate subscription in your account last January, however, we have not received any response from you.

     

    1. Subscription ID: S-32J94188WR592444Y (SILVER)

     

    2 . Subscription ID: S-70131234GG298071R (BRONZE)

     

    I see that the Silver Monthly plan (S-32J94188WR592444Y) which was renewed last January 18 was already canceled. And since it was canceled, your account was automatically set to free subscription even with the Bronze Monthly plan (S-70131234GG298071R) still active on your account.

     

    What I suggest you do if you want to have the Silver Monthly plan for your account instead of the Bronze monthly plan, you should cancel the Bronze Monthly plan on your PayPal account.

     

    Look for the subscription, S-70131234GG298071R, in your PayPal account and cancel it.

     

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

     

    Once you do, please let us know so we can issue a refund for the Bronze Monthly plan (which was recently renewed last February 16th)

     

    I have kept your account in the Bronze Monthly plan for now.

     

    We will wait for your response.

     

    Thank you.

     

    View this thread on browser »<http://www.jotform.com/answers/1070279-issue-with-account-subscription?k=1ef8fd1004d3c139e29978a717861f17> Unsubscribe Thread<http://www.jotform.com/answers/1070279-issue-with-account-subscription?k=1ef8fd1004d3c139e29978a717861f17&unsubscribe=>

     

    1487513321

     

  • Profile Image
    Chriistian
    Answered on February 20, 2017 at 05:04 AM

    Thanks for confirmation.

    I have now sent a refund request to our billing team for the Bronze Monthly Subscription. Since you have cancelled your Bronze monthly, your account will keep in Silver Monthly. Please wait 5 to 7 days to reflect it to your account. 

    If you need further assistance, please let us know.
    Regards

  • Profile Image
    Chriistian
    Answered on February 20, 2017 at 05:17 AM

    As per further checking on the thread: https://www.jotform.com/answers/1070279, it seems like you have also cancelled your Silver Monthly Subscription. 

    I see that the Silver Monthly plan (S-32J94188WR592444Y) which was renewed last January 18 was already canceled. 

    In that case, since both Bronze Monthly and Silver Monthly Subscriptions were cancelled, you no longer have active subscription. But I will further confirm this to my colleague Mike_G. We will inform you as soon as possible.

     

  • Profile Image
    andyjones117
    Answered on February 20, 2017 at 07:46 AM
    Hi, I just need to get this sorted as a matter of urgency.
    As I can now not see any forms in our account.
    Can you confirm what I need to do?
    Thanks
    Helen
    ...
  • Profile Image
    Chriistian
    Answered on February 20, 2017 at 08:41 AM

    Hi Helen,

     

    As per further investigation, your Silver subscription was cancelled before you have cancelled the Bronze Monthly. Since you want to have a Silver subscription instead of Bronze, my colleague suggested you to cancel the Bronze subscription. However, after cancellation of the Bronze, you will need to upgrade again to Silver subscription. To upgrade your account, just follow the instructions provided in this article: How to Upgrade My Account

     

    Please inform us once you have upgraded your account so we can monitor your account.
    Regards.

  • Profile Image
    andyjones117
    Answered on February 20, 2017 at 09:05 AM

    Hi, sorry for confusion with another thread, can you advise from looking at our account whether bronze or silver is best?

    I understand what i need to upgrade but at this juncture seemed like a good point to ask the question!

     

    Thanks

    Helen

  • Profile Image
    Chriistian
    Answered on February 20, 2017 at 09:28 AM

    This will depend on your needs. If you expect to receive submissions for your forms more than 1,000 submissions per month, then you will need to upgrade to Silver plan as the plan has 10,000 submissions limit per month. Here is the complete list of the benefits of both Silver plan and Bronze plan.

     

    Do let us know if you need further assistance.
    Regards.