- SFOsafetyAsked on March 06, 2017 at 02:24 PM
why is my email in your bounce list? i was getting emails and now i am no longer getting. others are getting but i am not.
- AIDANAnswered on March 06, 2017 at 03:24 PM
Hi, thank you for contacting us.
Could you please provide us with more information such as the form ID or URL or the email address that you have problems with? That would allow us to assist you better.
In the meantime, you may check our guide on how to remove your email address from the bounce list here: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
We also have a guide on how to prevent email bouncing related issues here: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
I hope this helps. Please don't hesitate to get back to us with the information we requested, if the problem persists. Thank you.