What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I was getting emails and now I am no longer getting them while others receive them

    Asked by SFOsafety on March 06, 2017 at 02:24 PM

    why is my email in your bounce list? i was getting emails and now i am no longer getting. others are getting but i am not.

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    JotForm Support

    Answered by AIDAN on March 06, 2017 at 03:24 PM

    Hi, thank you for contacting us.

    Could you please provide us with more information such as the form ID or URL or the email address that you have problems with? That would allow us to assist you better.

    In the meantime, you may check our guide on how to remove your email address from the bounce list here: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    We also have a guide on how to prevent email bouncing related issues here: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    I hope this helps. Please don't hesitate to get back to us with the information we requested, if the problem persists. Thank you.