- GLARFormsAsked on March 08, 2017 at 02:58 PM
My email is on a bounce list
I need to make sure I am receiving the email notifications
Jennifer Pacheco - GLAR
- JotForm SupportKevin_GAnswered on March 08, 2017 at 05:21 PM
I have checked your email address and did not find it in our bounce list at the moment; however, upon checking the email history I can see there're blocked/bounced emails, may be that you're already removed it from our bounce list.
You could also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
What I would suggest you is to check this guide that will help you to avoid bouncing issues: How-to-Prevent-Email-Bouncing-Related-Issues
You could also ask your email provider to whitelist our IP addresses so you avoid this problem: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Hope this helps.