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    My email address is bouncing

    Asked by GLARForms on March 08, 2017 at 02:58 PM

     

    My email is on a bounce list   

    Jennifer@glar.com

    I need to make sure I am receiving the email notifications

    Thank you

    Jennifer Pacheco - GLAR

    972-316-6746

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    JotForm Support

    Answered by Kevin_G on March 08, 2017 at 05:21 PM

    I have checked your email address and did not find it in our bounce list at the moment; however, upon checking the email history I can see there're blocked/bounced emails, may be that you're already removed it from our bounce list. 

    You could also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    What I would suggest you is to check this guide that will help you to avoid bouncing issues: How-to-Prevent-Email-Bouncing-Related-Issues

    You could also ask your email provider to whitelist our IP addresses so you avoid this problem: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.