What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
For the concern in the security, below are the information shared to us by our founder:
- We have bug bounty programs where we pay outside parties for
reporting vulnerabilities in our system.
- Our servers are protected by private networks and constantly updated
- Our system administrators have a collective 40+ years of industry experience.
- Our development team is encouraged to follow best security practices.
- All data transfer are made of 256-bit SSL secure connection.
- Our servers are located in SSAE16 Audited facilities.
The data in your account and forms will be handled by you, we only access your data for administrative purposes and for troubleshooting issues that you encounter. We do not delete your data without your permission and as long as it does not violate our terms.
If you delete your submission data, please also note that we do NOT keep backups of them, once you delete a submission, it will permanently be removed in our servers without a backup. To learn more about deleting submission data, you can check this guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data.
If you delete a form, initially it will be in the "Trash" folder, from there you can still restore it. However, if you click the "Purge" button, then it will permanently be deleted, including the submissions that it has.
Rest assure that we take security and privacy seriously and our technical teams are well experienced.
I hope that helps.
Thank you for your reply.