My form is not including all the responses in the return email.

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    dstixrood
    Asked on March 14, 2017 at 04:58 PM

    The last page or so has not been included in the email responses.  I see them when I go on line, and they are complete, so I can forward the information.  But, the last three in a row were incomplete.  

    I have included a screen shot of the incomplete form; where it cuts off.  The complete form is located at https://form.jotform.com/61726578015964 and is called 2016 Tax Organizer Form - Personal.

    Can you help me?

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    Kiran
    Answered on March 14, 2017 at 06:17 PM

    I have cloned the form to my account and see that the Notification email is having the same fields as we see in the email received.

    Please try adding a new notification to the form so that the fields on the form should be added automatically. Let us know if you need any further assistance. We will be happy to assist. 

     

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    dstixrood
    Answered on March 15, 2017 at 11:46 AM
    I have no idea what you are trying to say. This form was working just fine until the last three (now four. as of last night) received this past week. Now I am missing the last page or so of answers and you are telling me to add a new notification. Forgive me ignorance, but I don't get it. I have another form that is a duplicate of this one for Corporate Tax and it is working just fine. Can you give me a little more of an explanation please?

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    Kiran
    Answered on March 15, 2017 at 01:35 PM

    Was the form edited by any chance? If you have added any new fields to the form and the fields may not be added if the notification is changed. You may check the form revision history of the form by following the steps provided in the guide below:

    https://www.jotform.com/help/294-How-to-view-form-revision-history

    You may consider adding a new notification to the form so that it should be having all the fields on the form automatically. 

    Thanks!

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    dstixrood
    Answered on March 15, 2017 at 04:46 PM
    I still don't understand. We haven't added any changes to the form other than spelling changes. And, I still can't figure out what you want me to do. Are you telling me to delete the existing notifications and replace them? If so, that didn't work. The email responses are going to the exact same people they always did; three people in my company and one to the person filling it out.

    Can someone give me a little more detail. What exactly do you want me to change? BTW, this is the busy part of the season and people in my company are beginning to get very uncomfortable with these problems.

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    Kiran
    Answered on March 15, 2017 at 07:13 PM

    No problem. I have added a new notification to your form. The new notification (Notification 2) should be having all the fields of the form. Could you check the notification and see if it is working fine for you? If the newly added notification is working good, you may delete the old notification from the form.

    Let us know if you need any further assistance. We will be happy to assist.  

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    dstixrood
    Answered on March 15, 2017 at 07:46 PM
    Kiran, thank you so much for being patient and for doing my trouble shooting for me. As it turns out, someone had just turned in their form and we received it in its entirety. You are wonderful.

    David

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    dstixrood
    Answered on March 15, 2017 at 07:46 PM
    PS. I see now everything you were talking about. Please forgive the remedial. Lesson learned.

    David

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  • Profile Image
    EltonCris
    Answered on March 16, 2017 at 12:27 AM

    No worries :)

    Should you have any other questions, feel free to open a new thread.