My submissions are getting to Jotform but are not making it from there to the notification recipients.

  • Profile Image
    Asked on March 19, 2017 at 10:10 PM

    Submission Date

    2017-03-20 01:32:43
    Lorraine Hart
    Phone Number
    (832) 5695079
    Your Message:
    We created this new contact form for your website. Please check it out and let us know if you want any changes and please call me when you have a few minutes.
    Who referred you to us?
    Arthur J Hart
    This form content submitted from the website never got sent on the nor to who were both supposed to receive this notification.
  • Profile Image
    Answered on March 20, 2017 at 02:06 AM


    I did check your last edited form and it seems your email address ended up in our bounce list for following reasons:

    Result: is IN 

     the bounce list 

    Reason(s) : smtp;550 5.1.1  - has sent to too many recipients this hour. IB607 

    I have removed your email address from our bounce list and it should wok fine now. I would suggest you to please test your form again and get back to us if the issue persists.

    Please note that you can yourself check if any of your email address ended up in bounce list and remove it as well. The following guide should help you: 

    If the issue persists,  I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: 

    Thank you!