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My submissions are getting to Jotform but are not making it from there to the notification recipients.Asked by thirdcoastbuilders on March 19, 2017 at 10:10 PM
Submission Date2017-03-20 01:32:43NameLorraine HartEfirstname.lastname@example.orgPhone Number(832) 5695079Your Message:We created this new contact form for your website. Please check it out and let us know if you want any changes and please call me when you have a few minutes.Who referred you to us?Arthur J HartThis form content submitted from the ikandb.net website never got sent on the email@example.com nor to firstname.lastname@example.org who were both supposed to receive this notification.
I did check your last edited form and it seems your email address email@example.com ended up in our bounce list for following reasons:
firstname.lastname@example.org is IN
the bounce list
Reason(s) : smtp;550 5.1.1 - 22.214.171.124 has sent to too many recipients this hour. IB607
I have removed your email address from our bounce list and it should wok fine now. I would suggest you to please test your form again and get back to us if the issue persists.
Please note that you can yourself check if any of your email address ended up in bounce list and remove it as well. The following guide should help you: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
If the issue persists, I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form