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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My submissions are getting to Jotform but are not making it from there to the notification recipients.

    Asked by thirdcoastbuilders on March 19, 2017 at 10:10 PM

    Submission Date

    2017-03-20 01:32:43
    Lorraine Hart
    Phone Number
    (832) 5695079
    Your Message:
    We created this new contact form for your website. Please check it out and let us know if you want any changes and please call me when you have a few minutes.
    Who referred you to us?
    Arthur J Hart
    This form content submitted from the ikandb.net website never got sent on the chip@ikandb.net nor to lorraine@idealconsulting.net who were both supposed to receive this notification.
    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 20, 2017 at 02:06 AM


    I did check your last edited form and it seems your email address lorraine@idealconsulting.net ended up in our bounce list for following reasons:


    lorraine@idealconsulting.net is IN 

     the bounce list 

    Reason(s) : smtp;550 5.1.1  - has sent to too many recipients this hour. IB607 

    I have removed your email address from our bounce list and it should wok fine now. I would suggest you to please test your form again and get back to us if the issue persists.

    Please note that you can yourself check if any of your email address ended up in bounce list and remove it as well. The following guide should help you:  https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If the issue persists,  I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Thank you!