- kwray21Asked on March 20, 2017 at 02:00 PM
My forms are showing as incomplete, even when someone submits payment thru paypal. How can I fix that?Page URL:
- JotForm SupportJanAnswered on March 20, 2017 at 05:58 PM
I checked your form and I can see that the payment integration is configured correctly.
I opened your webpage and I did a test submission. After hitting the Submit button, I was redirected to the PayPal check out page. Here's a screenshot:
If the submissions are in the Incomplete Payments, it means that the user did not proceed with the payment after being redirected to the PayPal checkout page. Please check these guides:
If you want, you can try re-embedding the form using the iFrame method to prevent any script conflicts. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.
Hope that helps. Thank you.