Forms aren't connecting with PayPal

  • kwray21
    Asked on March 20, 2017 at 2:00 PM

    My forms are showing as incomplete, even when someone submits payment thru paypal. How can I fix that?

  • Jan
    Replied on March 20, 2017 at 5:58 PM

    I checked your form and I can see that the payment integration is configured correctly.

    I opened your webpage and I did a test submission. After hitting the Submit button, I was redirected to the PayPal check out page. Here's a screenshot:

    Forms arent connecting with PayPal Image 1 Screenshot 20

    If the submissions are in the Incomplete Payments, it means that the user did not proceed with the payment after being redirected to the PayPal checkout page. Please check these guides:

    How-to-view-incomplete-payments
    Paypal-Incomplete-Payments-FAQ

    If you want, you can try re-embedding the form using the iFrame method to prevent any script conflicts. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Hope that helps. Thank you.