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kwray21Asked on March 20, 2017 at 2:00 PM
My forms are showing as incomplete, even when someone submits payment thru paypal. How can I fix that?
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JanReplied on March 20, 2017 at 5:58 PM
I checked your form and I can see that the payment integration is configured correctly.
I opened your webpage and I did a test submission. After hitting the Submit button, I was redirected to the PayPal check out page. Here's a screenshot:
If the submissions are in the Incomplete Payments, it means that the user did not proceed with the payment after being redirected to the PayPal checkout page. Please check these guides:
How-to-view-incomplete-payments
Paypal-Incomplete-Payments-FAQIf you want, you can try re-embedding the form using the iFrame method to prevent any script conflicts. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.
Hope that helps. Thank you.