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    Forms aren't connecting with PayPal

    Asked by kwray21 on March 20, 2017 at 02:00 PM

    My forms are showing as incomplete, even when someone submits payment thru paypal. How can I fix that?

    Page URL:
    www.gocannabisclassic.com/judge-register

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    JotForm Support

    Answered by Jan on March 20, 2017 at 05:58 PM

    I checked your form and I can see that the payment integration is configured correctly.

    I opened your webpage and I did a test submission. After hitting the Submit button, I was redirected to the PayPal check out page. Here's a screenshot:

    If the submissions are in the Incomplete Payments, it means that the user did not proceed with the payment after being redirected to the PayPal checkout page. Please check these guides:

    How-to-view-incomplete-payments
    Paypal-Incomplete-Payments-FAQ

    If you want, you can try re-embedding the form using the iFrame method to prevent any script conflicts. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Hope that helps. Thank you.