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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why don't I get email notification when a form is submitted?

    Asked by ckuchek on March 20, 2017 at 09:59 PM
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    JotForm Support

    Answered by liyam on March 21, 2017 at 02:56 AM

    Hello ckuchek,

    I checked your form but I did not find your email notification settings. This email notification is the one responsible for sending emails to you when a form is submitted. The autoresponder email alert settings on the other hand is the emailer responsible for sending emails to the persons who made form submissions. So by removing the email notification on your form, you have removed your form's capacity to send emails to you. 

    You can check this guide further to learn more about email notification and autoresponders: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings 

    You can also get more information on email notification settings from this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If you have questions or if you need assistance, please let us know.