Why don't I get email notification when a form is submitted?

  • ckuchek
    Asked on March 20, 2017 at 9:59 PM
  • liyam
    Replied on March 21, 2017 at 2:56 AM

    Hello ckuchek,

    I checked your form but I did not find your email notification settings. This email notification is the one responsible for sending emails to you when a form is submitted. The autoresponder email alert settings on the other hand is the emailer responsible for sending emails to the persons who made form submissions. So by removing the email notification on your form, you have removed your form's capacity to send emails to you. 

    You can check this guide further to learn more about email notification and autoresponders: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings 

    You can also get more information on email notification settings from this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If you have questions or if you need assistance, please let us know.