What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What should we do in order to benefit from the nonprofit discount?

    Asked by maevexcel on March 24, 2017 at 09:53 PM

    Hi.  I currently have an account and did not realize you have special pricing for non-profits.  Our account is almost filled and I need to make this swtich ASAP.  Can you please switch us from our current account to the Non-profit that is the same cost?  What do you need from me to get this done?  Thanks so much.

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 25, 2017 at 06:54 AM

    Hi, thank you for contacting us.

    In order to benefit from the 50% discount for nonprofit organizations, please consider applying here: https://www.jotform.com/nonprofit/pricing/

    I hope this helps. If you need further assistance please let us know. Thank you.

  • Profile Image

    Answered by Mae on March 27, 2017 at 09:18 PM

    I am applying and we need to renew right now because our forms will close tomorrow at 9am PST.  I will upload nonprofit articles of non-profit status and I hope that will renew immediately?  Thank you.

  • Profile Image
    JotForm Support

    Answered by Mike_G on March 28, 2017 at 01:43 AM

    While logged to your account, please visit the pricing page and/or the billing section of your accounts page and you will see that your account has already been approved to have the discounted rate for our paid subscription.

    However, I noticed that you are on a Bronze Yearly Special plan for $79.00. I would like to apologize, I'm afraid there is no plan subscription, even with the non-profit discount applied, available to match its (Bronze Yearly Special) price that has higher limits.

    Bronze plan with a non-profit discount rate.

    Silver plan with a non-profit discount rate

    You can choose to upgrade to the Silver Yearly plan $195.00 that has higher limits and you should be able to do that through your accounts page (billing section).

    I hope this helps. Please feel free to contact us anytime if you have any questions or concerns regarding this.

    Thank you.

  • Profile Image

    Answered by maevexcel on March 28, 2017 at 02:29 AM

    Does my account reset tomorrow for the month?  If so, does that mean that my forms will not lock?  

  • Profile Image
    JotForm Support

    Answered by Charlie on March 28, 2017 at 04:03 AM

    To better understand the account limits, you can check this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits

    Your account already has an older subscription that was based on our old pricing and at the same time has a discounted price. This old subscription you have is grandfathered to you I believe. You can stay on this price as long as this subscription remains active. 

    However, you have already reached your submission limit for this month, for Bronze plan you are allowed to receive 1,000 submissions per month. The submission count covers 1st day to the last day of the calendar month. It resets every 1st day of the month. 

    Your forms will be disabled on 3/28/2017. If you wish to continue to use the form immediately, then you will need to upgrade to a higher subscription plan which would be Silver or Gold. If you do not wish to upgrade to a higher plan, then you will need to wait for the monthly limits to reset which in this case will happen on April 1, 2017, once the monthly limits reset your form will be active again.

    As mentioned by my colleague, your account with username maevexcel, has been approved with the discounted price, you can check your Account->Billing page and you will see the prices discounted now. 

    I hope that helps.