What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot receive reset password email

    Asked by Helana Ohara  on March 29, 2017 at 07:25 AM
    Oi como vai? Meu nome é Helena, tenho uma conta no JotForm, no entanto, estou tendo problemas para redefinir minha senha. Não recebo um e-mail com um link para redefini-lo. Meu e-mail de conta é helana.ohara@hotmail.com
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    JotForm Support

    Answered by amy on March 29, 2017 at 10:33 AM

    Hi Helena,

    Thank you! I checked your email address helana.ohara@hotmail.com and I found it in our bounce list. 

    I have just removed it from our bounce list. So, you should be properly receiving e-mails from us. Please, could you try it again and if your problem persists, would you let us know?

    Also, I'd like to recommend you to check our user guides which are about bounce issues:

    How to Prevent Email Bouncing Related Issues

    How to Remove Your Email Address from Bounce List

    Thank you for contacting us.

    Kindest Regards.