Audio files are cut and can not be downloaded from the PDF.

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    lizush23
    Asked on March 30, 2017 at 04:57 PM
    also. the pdf form that is saved to dropbox , the audiofiles are cut and i cannot use them to download the files
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    Nik_C
    Answered on March 30, 2017 at 05:12 PM

    Could you please tell us more about this issue, is the file cut like you can not click it in the PDF or the audio is cut?

    If it is possible please share the screenshot so we can check further.

    Thank you!

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    lizush23
    Answered on March 31, 2017 at 11:45 AM
    please see the attached
    ________________________________
    ...
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    Nik_C
    Answered on March 31, 2017 at 12:48 PM

    I'm sorry we didn't receive the attachment.

    Please follow this to attach the screenshot:

    1) Go to this link: https://www.jotform.com/answers/1107190

    2) Click this image:

    Thank you!

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    lizush23
    Answered on March 31, 2017 at 01:34 PM

     

     

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    lizush23
    Answered on March 31, 2017 at 02:04 PM

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    John_Benson
    Answered on March 31, 2017 at 03:51 PM

    May we know the form ID or can you please share the direct form link here? So, we can properly assist you.

    Also, please try to reset the design of the PDF in the PDF Designer. Here's how:

    1. In the My Forms page, select the form and then click the "Submissions" button.

    2. After that, click the "PDF" button and then select "Customize PDF" option.

    3. In the PDF Designer, please click the "Reset" button at the top right.

    You can also customize the PDF to your own preferences. Here's a guide: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    Hope that helps. If you have any questions, let us know. Thank you.

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    lizush23
    Answered on March 31, 2017 at 04:45 PM
    it is the report downloaded to dropbox folder
    https://form.jotform.me/70321706252446
    https://form.jotform.me/lizush23/70656145982464

    form.jotform.me
    Please click the link to complete this form.

    form.jotform.me
    Please click the link to complete this form.
    ________________________________
    ...
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    david
    Answered on March 31, 2017 at 06:12 PM

    The report downloaded to Dropbox is exported in the same format as the submission PDF.  Editing the submission PDF as previously mentioned will update the PDF forwarded to Dropbox.