- LeeHargittAsked on March 31, 2017 at 12:36 PM
I have a Jotform account. I am a Comcast user for e-mail. I tried to send myself a form (as a test) two times and I have never seen them show up in my comcast in box. When I sent the test form to my gmail account it showed up without a problem.
Any ideas of what's happening? (I did check my spam box and it was empty).
Thanks, Lee Hargitt
- JotForm SupportNik_CAnswered on March 31, 2017 at 02:29 PM
Since I'm not sure which Comcast email did you use (the only email under your account is this one: email@example.com) please use this guide on how to check if your email ended in the Bounce list (and how to remove it): https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List. Since that's most probably the case.
Also, you can check this guide on how to prevent such issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Let us know if you have any further questions.