Automatic Notifications - Not Working

  • Profile Image
    nkelly
    Asked on April 04, 2017 at 01:23 PM

    We have set up to receive automatic notifications to an email address. We are not receiving notifications. At one time we were and then about 4 weeks ago, we stopped receiving those.

     

    We have gone in and deleted the email and then re-entered to see if that would fix the problem. It has not. This is happening on all of our forms. I have attached one form as an example.

     

    Your assistance will be greatly appreciated.

  • Profile Image
    Sven
    Answered on April 04, 2017 at 03:43 PM

    I have just checked your account, your email address is in the bounce list. This is due to several reasons, usually due to your mail service provider rejecting messages because of suspected spam. 

    You can remove yourself from the bounce list, follow this guide please:

    How to Remove Your Email Address from Bounce List

     

    To prevent this issue from happening in the future, please follow this guide:

    How to Prevent Email Bouncing Related Issues

     

    Thank you.