What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The form is not sending confirmation mails to Gmail,

    Asked by Guhring on April 05, 2017 at 06:48 PM

    I made 2 submissions with Gmail users and didn't receive the email confirmation

    Page URL:
    http://www.guhring.com.mx/cursos/pro.html

  • Profile Image

    Answered by Ian on April 06, 2017 at 12:14 AM

    If the issue continues, our best recommendation to avoid email issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same