What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Reply addresses are confusing me

    Asked by jonapps on April 12, 2017 at 04:13 AM


    I have a jot form in use and working well. Thanks for a great service.

    However, I've noticed that when a customer replies to the "Thanks for your email" auto-response confirmation, it comes back to my personal address.

    In my profile settings there is a "Sender email" which is not the same as the email I'm receiving replies on, and on the form itself, in the autoresponder section, there is a "reply email" (I'm not sure what the difference is here) but that also is not the same as the email I'm receiving replies on.

    So how come the replies are coming to me?



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  • Profile Image
    JotForm Support

    Answered by Jan on April 12, 2017 at 08:09 AM

    The Sender Email in the "Account Settings" is different from the reply email address. You can change the Reply to Email in the Autoresponder wizard. Here's how:

    1. In Form Builder V4, click the "Settings" menu and then go to "Emails" section. Select the autoresponder email and then click the "Edit" icon.

    2. Go to the "Recipients" tab and change the "Reply to Email" field.

    3. After that, please click the "Save" button.

    Related guides:

    Hope that helps. Thank you.