- email@example.comAsked on April 19, 2017 at 04:57 PM
- JotForm SupportChriistianAnswered on April 19, 2017 at 09:21 PM
Can you please provide us more details about the issue? If possible, please give the form URL where you have encountered the issue.
If the patrons were being charged up to 5 times, perhaps it means that they have submitted your form multiple times. To prevent this issue, you may take a look at these guides below:
If you mean something else, please provide us more info and do get back to us.
- firstname.lastname@example.orgAnswered on April 25, 2017 at 01:20 PM
- JotForm SupportKiranAnswered on April 25, 2017 at 03:05 PM
As I check your web page, I notice that you are using WordPress.com website. Could you let us know if the form is embedded using embed tags in the web page as mentioned in the guide below?
Also, I notice that there is a direct link on the web page. Could you check with the users if they are submitting the form using the embedded form or the direct link to investigate the issue further? Additionally, please check the submissions received there are any duplicate submissions for the multiple payments received.