What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is it overcharging my patrons or charging them up to 5 times each application?

    Asked by jennifer@blissfest.org on April 19, 2017 at 04:57 PM
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    JotForm Support

    Answered by Chriistian on April 19, 2017 at 09:21 PM

    Can you please provide us more details about the issue? If possible, please give the form URL where you have encountered the issue. 

    If the patrons were being charged up to 5 times, perhaps it means that they have submitted your form multiple times. To prevent this issue, you may take a look at these guides below:

    How to Set Unique Submissions on a Form

    How to set Form Limits Based on a Unique Question

    If you mean something else, please provide us more info and do get back to us.


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    Answered by jennifer@blissfest.org on April 25, 2017 at 01:20 PM


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    JotForm Support

    Answered by Kiran on April 25, 2017 at 03:05 PM

    As I check your web page, I notice that you are using WordPress.com website. Could you let us know if the form is embedded using embed tags in the web page as mentioned in the guide below?


    Also, I notice that there is a direct link on the web page. Could you check with the users if they are submitting the form using the embedded form or the direct link to investigate the issue further? Additionally, please check the submissions received there are any duplicate submissions for the multiple payments received.