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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF creator

    Asked by MBWHS on April 20, 2017 at 03:00 AM


    Would you be able to see if you can customise the PDF report for this form. I am trying to load it with headers etc and it gets stuck each time.  Please can you advise whether it may work from a computer with a faster internet speed of if it is too big for you to also open properly in PDF creator?


    Would it be more likely to open if its not on the EU server?  If this is the case are there any implications of swapping back to the US server temporarily for me to try and edit the report and then switching back the EU version.


    Many thanks

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    JotForm Support

    Answered by BJoanna on April 20, 2017 at 04:09 AM

    I have created PDF report of your latest submissions and as far as I can see all headers are shown.


    I have also checked and "Show Headers and Texts" option is checked in the form submissions page.

    Were you able to resolve your issue?

    If not, please provide us a screenshot of your PDF report and tell us which headers are missing. 

    You can also customize PDF reports.

    How to Customize PDF Submissions Report

    Let us know if you need further assistance.