What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We can't receive notification e-mail

    Asked by Nelsonc2042 on April 21, 2017 at 08:03 AM

    For the form DPS POQ we are not receiving responses/notifications via email. The email addresses have not changed and have been triple checked.

     

    We use this form constantly and it would be much easier to have the responses sent to our email than to download from the website.

     

    Please help.

     

    Holly Lloyd

    The FMRT Group

    336-761-0764 ext. 24

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    JotForm Support

    Answered by Rose on April 21, 2017 at 09:23 AM

    Thank you for reporting us. 

    I checked your form recipient e-mail and found them in bounce list. This is the reason why you did not receive notification e-mail. 

    Please note that I removed them from the bounce list. You should be able to receive notification e-mail now. 

    However, there are some other ways to prevent e-mail bouncing issues. I added here some related user guides about this.

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can also check your e-mail and remove from bounce list on your own.

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    If you need any other assistance , please feel free to contact us. We would be pleased to help you for any issue you may have.