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  • Profile Image

    My clients are getting duplicate emails from my form

    Asked by debrind on April 26, 2017 at 11:37 AM

    boa tarde

    meus clientes estão reclamendo que fizeram um pedido só mas estão recebendo varias notificações mas na verdade só fizeram um pedido e nem si quer entram mais no site

     

    veja em anexo um cliente meu que fez 1 pedido só recebeu em varios dias diferentes varias notificações 

    Screenshot
  • Profile Image
    JotForm Support

    Answered by david on April 26, 2017 at 01:27 PM

    The notifications look to be from different submissions, they do not look to be duplicates.  Do you happen to have the email address that is receiving the extra notifications?  We can check to make sure they are not actually resubmitting the form.

  • Profile Image

    Answered by debrind on April 26, 2017 at 01:44 PM
    este cliente ja recebeu 4x mesma notificação
    E-mail fafilala@yahoo.com.br

    Livre
    de vírus. www.avast.com
    .
    <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    DEBRIND - COPOS PERSONALIZADOS
    COPOS LONG DRINK - TAÇAS DE CHAMPANHE
    CANECAS DE CHOPP - COPOS TWISTER
    COPOS COM TAMPA E CANUDO
    Site debrind.com.br
    E-mail debrind@debrind.com.br
    Facebook debrind
    Instagram debrind_copos
    Youtube youtu.be/ztn2q0UkWz0
    WhatsApp 47 98471-8088
    2017-04-26 14:27 GMT-03:00 JotForm :
    ...
  • Profile Image

    Answered by debrind on April 26, 2017 at 01:44 PM
    e pra mim aqui tambem esta vindo as notificações duplicadas da mesma
    cliente
    debrind@debrind.com.br
    DEBRIND - COPOS PERSONALIZADOS
    COPOS LONG DRINK - TAÇAS DE CHAMPANHE
    CANECAS DE CHOPP - COPOS TWISTER
    COPOS COM TAMPA E CANUDO
    Site debrind.com.br
    E-mail debrind@debrind.com.br
    Facebook debrind
    Instagram debrind_copos
    Youtube youtu.be/ztn2q0UkWz0
    WhatsApp 47 98471-8088
    2017-04-26 14:31 GMT-03:00 DEBRIND COPOS :
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on April 26, 2017 at 03:07 PM

    Your client made a few submissions on this form  http://www.jotformz.com/form/60123158236650 based on our email log. There is no duplicate as far as I could see it. The timestamps are different from each other. You can view your form submissions page to see the dates:

    Https://www.jotform.com/help/269-How-to-view-Submissions

    If your other clients are also complaining about a duplicate, I would suggest re-embedding the form using our iframe method:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. Duplicate submissions are sometimes caused By a script conflict on the Page. The Iframe will prevent it.

    On the same form, you have two notification emails, and that's why you are getting duplicates. Please delete the other email template, here's how you can do it:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.