My clients are getting duplicate emails from my form

boa tarde

meus clientes estão reclamendo que fizeram um pedido só mas estão recebendo varias notificações mas na verdade só fizeram um pedido e nem si quer entram mais no site

 

veja em anexo um cliente meu que fez 1 pedido só recebeu em varios dias diferentes varias notificações 

The notifications look to be from different submissions, they do not look to be duplicates.  Do you happen to have the email address that is receiving the extra notifications?  We can check to make sure they are not actually resubmitting the form.

este cliente ja recebeu 4x mesma notificação
E-mail fafilala@yahoo.com.br

Livre
de vírus. www.avast.com
.
<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
DEBRIND - COPOS PERSONALIZADOS
COPOS LONG DRINK - TAÇAS DE CHAMPANHE
CANECAS DE CHOPP - COPOS TWISTER
COPOS COM TAMPA E CANUDO
Site debrind.com.br
E-mail debrind@debrind.com.br
Facebook debrind
Instagram debrind_copos
Youtube youtu.be/ztn2q0UkWz0
WhatsApp 47 98471-8088
2017-04-26 14:27 GMT-03:00 JotForm :
...

e pra mim aqui tambem esta vindo as notificações duplicadas da mesma
cliente
debrind@debrind.com.br
DEBRIND - COPOS PERSONALIZADOS
COPOS LONG DRINK - TAÇAS DE CHAMPANHE
CANECAS DE CHOPP - COPOS TWISTER
COPOS COM TAMPA E CANUDO
Site debrind.com.br
E-mail debrind@debrind.com.br
Facebook debrind
Instagram debrind_copos
Youtube youtu.be/ztn2q0UkWz0
WhatsApp 47 98471-8088
2017-04-26 14:31 GMT-03:00 DEBRIND COPOS :
...

Your client made a few submissions on this form  http://www.jotformz.com/form/60123158236650 based on our email log. There is no duplicate as far as I could see it. The timestamps are different from each other. You can view your form submissions page to see the dates:

Https://www.jotform.com/help/269-How-to-view-Submissions

If your other clients are also complaining about a duplicate, I would suggest re-embedding the form using our iframe method:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. Duplicate submissions are sometimes caused By a script conflict on the Page. The Iframe will prevent it.

On the same form, you have two notification emails, and that's why you are getting duplicates. Please delete the other email template, here's how you can do it:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.