What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem with email address

    Asked by amymsusi on April 28, 2017 at 04:47 PM

    Hi, I haven't been receiving the questionnaire that my clients say they fill out. They send me a copy they received yet I do not receive it. When I came to the site to check and make sure my account was looking ok a pop up came up and said you are unable to reach me, that my email address was on your bounce list. It is the right email address I don't know what the problem may be. I tried to change it (but really put the same one in because it's right) and it wouldn't accept it saying it wasn't valid. It's susiphotography@hotmail.com .

    Page URL:
    http://www.susiphotography.com/contract-and-questionnaire-all.html

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    JotForm Support

    Answered by John_Benson on April 28, 2017 at 05:20 PM

    Hello, I checked the email address (su**photography@hotmail.com) and it is in our bounce list. That's the reason why you're not receiving email notifications. 

    I have now removed the email address from the bounce list and you should be able to receive notifications properly now. Also, please check this article/guide to learn more on: Why-I-am-not-Receiving-Email-Notifications.

    Related guides:
    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you have questions. Thank you.