What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why aren't we getting email notifications?

    Asked by PoochPals on May 13, 2017 at 04:50 PM

    We aren't receiving email notifications when someone submits our employment application. Can you please fix it so that it emails us? Thanks!

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    JotForm Support

    Answered by Kevin_G on May 13, 2017 at 09:24 PM

    I have checked your email recipient for that form and I can see the last emails were successfully sent; however, some emails show as blocked/bounced. 

    You could also check your email provider by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Seems like your email address was in our bounce list before, but you have already removed it, please check the following guide in order to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You could also ask your email provider to whitelist our IP address, this will help to avoid emails being blocked due to any security reason: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.