What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to collect credit card information without charging?

    Asked by micusaIT on May 19, 2017 at 09:49 AM

    I am trying to collect cc information, but at the time of collection all costs have not been calculated.  Is there a way to use authorize.net to collect information then update the amount at a later time?

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    JotForm Support

    Answered by Nik_C on May 19, 2017 at 11:25 AM

    Since it is not allowed to collect credit card information in our forms for security reasons you must use one of our payment integrations

    For example, Authorize.net, PayPal, Stripe you can use to collect credit card information and charge the customers later. Also, here is how to enable payment authorization: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If you need any further assistance feel free to get back to us.

    Thank you!

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    Answered by micusaIT on June 07, 2017 at 01:47 PM

    How can you do this with Authorize.net, I've called them and they said I needed to talk with jotforms to see if you integrated to allow for authorize.net customer information manager. 

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    JotForm Support

    Answered by david on June 07, 2017 at 02:23 PM

    We do not have an integration for the customer information manager but we do allow for authorizing a specific amount to be charged:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    That amount is a specific dollar amount and cannot be updated to a different amount at a later time.