What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need to upgrade our account with another credit card

    Asked by Micah Howell  on May 19, 2017 at 12:27 PM

    our original card has been compromised and is no longer working. we received an email from you that our service was going to be canceled.

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    JotForm Support

    Answered by John_Benson on May 19, 2017 at 02:05 PM

    You can change the credit card associated with your account in the Account Billing page. Please follow this guide:

    1. Login to your account.
    2. Go to this link: https://www.jotform.com/myaccount/billing
    3. Scroll down and click the Change Credit Card.

    Hope that helps. If you have questions, please contact us again.


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    Related guides:
    How-to-Upgrade-My-Account
    How-to-Downgrade-Subscription-Back-to-Free-Account