Many of my conditions have disappeared

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    Asked on May 22, 2017 at 09:08 PM

    I have a form with dozens of conditions. Today when I was making some changes and testing it out I realized that probably 100 condition were simply gone. I did not remove them. What could have caused this?

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    Answered on May 22, 2017 at 11:55 PM

    Hello taxincentiveservices,

    I'm sorry for the trouble caused to you. 

    I did check your form's revision history and found that earlier today, your form was edited and conditions were removed. Please check the screenshot below:

    Since it shows 197 changes together, I believe there is some problem. Can you please ensure that you have not logged in from two different browser and loaded the form in editor. Please note that auto-save feature is enabled in form builder and if you have opened the form in two different browser, one version will always overwrite the version of another. 

    For now, I would suggest you to please take advantage of our "Revision History" feature to revert back your form to an earlier working version. The following guide should help you:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered on May 24, 2017 at 07:12 PM

    Thanks for the response. It may have been from logging in with a different browser but I do not recall doing that. Hopefully it does not happen again!

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    Answered on May 24, 2017 at 10:33 PM

    I would suggest you to check your account activity log in order to know where you logged from: 

    However, if you notice your conditions get deleted again and you did not do this action, please let us know, we  will be glad to help you.