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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Many of my conditions have disappeared

    Asked by taxincentiveservices on May 22, 2017 at 09:08 PM

    I have a form with dozens of conditions. Today when I was making some changes and testing it out I realized that probably 100 condition were simply gone. I did not remove them. What could have caused this?

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    JotForm Support

    Answered by ashwin_d on May 22, 2017 at 11:55 PM

    Hello taxincentiveservices,

    I'm sorry for the trouble caused to you. 

    I did check your form's revision history and found that earlier today, your form was edited and conditions were removed. Please check the screenshot below:

    Since it shows 197 changes together, I believe there is some problem. Can you please ensure that you have not logged in from two different browser and loaded the form in editor. Please note that auto-save feature is enabled in form builder and if you have opened the form in two different browser, one version will always overwrite the version of another. 

    For now, I would suggest you to please take advantage of our "Revision History" feature to revert back your form to an earlier working version. The following guide should help you:  https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by taxincentiveservices on May 24, 2017 at 07:12 PM

    Thanks for the response. It may have been from logging in with a different browser but I do not recall doing that. Hopefully it does not happen again!

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    JotForm Support

    Answered by Kevin_G on May 24, 2017 at 10:33 PM

    I would suggest you to check your account activity log in order to know where you logged from: https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs 

    However, if you notice your conditions get deleted again and you did not do this action, please let us know, we  will be glad to help you.