What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    A bot submitted 200 submissions on my form- pls keep account free

    Asked by jacksonandhyde on May 26, 2017 at 11:15 AM

    Hello,

     

    It seems a bot submitted over 200 submissions on our Returns and Exchanges form. 

     

    We added "Captcha" on all of our forms this morning to try to avoid this from happening again. 

     

    Seeing as how this was a one time bot, and we typically receive 2-10 submissions a week can we remain at the free account level? See attached screenshot of an excel sheet with these fake submissions.

     

    Please let me know as soon as possible as we do not want our form to be taken down :/

     

    Thank you,

    Genevieve 

    Screenshot
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 26, 2017 at 12:36 PM

    We have adjust the counter to the right amount of submission you have received. You can delete the duplicates if you want to: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data 

    In order to prevent this from happening, you can set unique submissions on your forms: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    Let us know if you have more questions, we will be glad to assist you.