What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I find who responded to the survey?

    Asked by frederico3 on June 06, 2017 at 11:14 AM

    I get responses to my NPS survey, but I cannot tell who responded. Is there a way to get their email?

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    JotForm Support

    Answered by ashwin_d on June 06, 2017 at 12:10 PM

    Hello frederico3,

    The only way is to go to your form's submission page and check the email address of users who have submitted your form. You may like to take a look at the following guide on how to view your submissions:  https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by frederico3 on June 07, 2017 at 04:55 PM

    I have done that but the respondent's email is not listed. Only the answers to my survey questions. How can I get their emails?

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    JotForm Support

    Answered by BDAVID on June 07, 2017 at 06:10 PM

    You will not find their email addresses, because your form users are not providing them, as there is no email field showing up in your form for them to enter their email address:

    I see your survey form has an email field, however, you need to make it visible to allow the users enter their email address:

    Open a new thread if you need anything else, we will be glad to assist you.

  • Profile Image

    Answered by frederico3 on June 08, 2017 at 07:43 AM
    Is there a way to know who responded to my survey without them having to tell me? Can I prepopulate the form with their email or name?

    Fred Hess
    Business Improvement Specialist, Hess Consulting
    | p:




    ...
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    JotForm Support

    Answered by ashwin_d on June 08, 2017 at 09:31 AM

    Hello Fred,

    Yes it possible to achieve this. If you want to pre-populate form field with user's email address, you can do that by taking advantage of our "URL Parameter" feature. Please note that in this case if you want to send your form to 20 different users, you will have to create 20 different form prepopulation URL and send to all users separately.

    You may like to take a look at the following guide which should help you on how to pre-populate form field:  https://www.jotform.com/help/71-Prepopulating-Fields-to-Your-JotForm-via-URL-Parameters

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!