What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why my e-mail address in the Bounce List?

    Asked by Chip23 on June 10, 2017 at 06:40 AM
    Hello, unfortunately, it still can not be repaired. (
    I have another big problem:
    Your email is in our bounce list.
    We have not been able to email you because your email address
    "info@mustangforyou.cz" is in our bounce list
    Why did you put me in the bounc sheet?
    This is a big problem, as I do not have emails with reservations.
  • Profile Image
    JotForm Developer

    Answered by Helen on June 10, 2017 at 06:45 AM


    I have checked your e-mail address and it is not in our Bounce List. 

    Why emails land in the bounce list: Emails land in the bounce list because your email server actually denied the email sent by JotForm. The inclusion to the bounce list is just a preventive measure by JotForm's mail server from the damage of reputation which it may incur if emails are continuously being sent even if your mail server has blocked emails from the sending server.

    In order to address this issue, you will need to know the message given by your mail server and start figuring out a solution from there. Do you recall the message given to why your email was on the bounce list? I can not find your message if you have not in our Bounce List. 

    You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 



    If you have any questions or issue, please do not hesitate to contact us.