What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    When the form is completed on line, it's suppose to be emailed to someone in our group. No one is getting them

    Asked by pioneerdays1 on June 13, 2017 at 03:24 PM

    We need help with where the completed forms are going

    Page URL:

  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 13, 2017 at 03:57 PM

    This problem usually occurs when your email provider rejects the noreply@jotform.com mail.

    To prevent this problem follow this guide:

    How to Prevent Email Bouncing Related Issues 

    A permenant solution to this problem is to use another SMTP server to send out your mails (Gmail/Yahoo/etc). Have a look here:

    How to Setup SMTP for a Form


    I checked if you are in the bounce list:

    info@englewoodpioneerdays.com is NOT in the bounce list
    info@englewoodpioneerdays.com is NOT in the unsubscribe list