What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to clear my upload space?

    Asked by ronbobo2000 on June 15, 2017 at 11:57 AM

    I have the free acct now and I received a message that I have reached the upload limit space. Is there a way to free up space?

    Same question for paid levels as well?


    Thank you


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    JotForm Support

    Answered by John_Benson on June 15, 2017 at 01:19 PM

    For the free user and paid plans:

    To remove the uploaded files, you need to delete the submissions with the attachment file. To do that, please follow this guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Keep in mind that deleting submissions is not recoverable. I suggest downloading the submissions before deleting it. To download submissions, please follow this guide: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Hope that helps. If you have questions or need clarifications, please contact us again.