- ronbobo2000Asked on June 15, 2017 at 11:57 AM
I have the free acct now and I received a message that I have reached the upload limit space. Is there a way to free up space?
Same question for paid levels as well?
- JotForm SupportJohn_BensonAnswered on June 15, 2017 at 01:19 PM
For the free user and paid plans:
To remove the uploaded files, you need to delete the submissions with the attachment file. To do that, please follow this guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data
Keep in mind that deleting submissions is not recoverable. I suggest downloading the submissions before deleting it. To download submissions, please follow this guide: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF
Hope that helps. If you have questions or need clarifications, please contact us again.