What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving completed forms

    Asked by CatherineCossey1 on June 15, 2017 at 03:19 PM

    Two people have recently filled out and submitted a form. Their payments have gone through and I have received confirmation of their funds in my PayPal account but I haven't received an email about their completed form and it's not appearing on the jotform screen either. Other jotforms I have used in the past have been fine so I'm not sure what has gone wrong with this one. I have included the link to the form in space below.

    Thanks

    Page URL:
    https://form.jotformeu.com/71636373811356

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    JotForm Support

    Answered by aubreybourke on June 15, 2017 at 03:35 PM

    When using the default (noreply@jotform.com) sender, its possible that your email provider rejected it. Heres how you can prevent this:

    How to Prevent Email Bouncing Related Issues

    And heres a permanent fix:

    How to Setup SMTP for a Form

     

    Futhermore, I checked the bounce list:

    Result:
    catherine@ccpt.org.uk is NOT in the bounce list
    catherine@ccpt.org.uk is NOT in the unsubscribe list