I cannot login as it says I am suspended

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    Asked on June 15, 2017 at 03:43 PM
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    Answered on June 15, 2017 at 05:23 PM

    Your account (jaredbradysealcom) is currently suspended. I checked your form and I can see that you have fields that are asking for bank information and SSN.

    As per our terms of use, collecting sensitive information and phishing forms are not allowed here JotForm. 

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We need to remove these fields so that we can re-activate your account. If that is okay with you, please let us know.


    If you really need to collect this information from the user, then you need to add the following into the form:

    1. An agreement stating the use of bank details. You can use the "Text" tool. You may also use the Short Scrollable Terms widget or Terms & Conditions widget.

    2. Digital signature field. You can use the E-Signature widget. Here's a guide: How-to-Add-an-E-Signature-to-Your-Form.

    3. Use form encryption. Here's a guide: Encrypted-Forms-and-How-to-Use-Them(Optional).


    We'll wait for your reply. Thank you.

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    Answered on June 15, 2017 at 05:43 PM
    Yes I apologize for lack of research on my part you can remove the form and
    I will use a different way to collect the info,.
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    Answered on June 15, 2017 at 08:29 PM

    I have just reactivated your account. Please check our terms and make sure to modify your form in accordance with it. 

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    Scott Pyle 
    Answered on June 15, 2017 at 10:13 PM

    I am having the same issue.  Could I get some assistance?

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    Answered on June 16, 2017 at 01:27 AM

    @Scott Pyle,

    We will be addressing your issue on this URL: https://www.jotform.com/answers/1175121

    Thank you.