What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Confirmation email to those who complete forms not right one

    Asked by 2222jenn on June 17, 2017 at 02:03 PM

    I have noticed that some of the autoresponders do not have the correct form fields. I think this is because I cloned a form and then made edits and gave it a new name. Is there a way to 'update' or remove and then re-add all fields to the autoresponder when you go to Settings > Emails? Snippet attached.

    Page URL:
    Notonwebsite

    Screenshot
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    JotForm Support

    Answered by Jan on June 17, 2017 at 05:29 PM

    I recommend you to just delete the current autoresponder and create a new one. If you create a new one, all form fields will be generated automatically. 

    Please refer to these guides:

    How-to-Delete-Notifications-Autoresponder
    Setting-Up-an-Autoresponder-Email

    Hope that helps. Thank you.

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    Answered by 2222jenn on June 17, 2017 at 05:31 PM

    Thanks for the fast answer! OK is there a quick way to add ALL fields, so I don't have to click and click to add each one?

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    JotForm Support

    Answered by Jan on June 17, 2017 at 06:58 PM

    Unfortunately, you cannot add multiple fields at the same time. You need to manually type the field name tag {} or use the "Form Fields" drop down to generate the assigned field name automatically.

    Creating a new autoresponder will quickly generate all fields.

     

    Let us know if you have any questions. Thank you.

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    JotForm Support

    Answered by Jan on June 17, 2017 at 07:38 PM

    Thanks again! I see now. I did not realize you can delete the autoresponder and create a new one. Problem solved, thanks again!

     

    Glad to hear that. Let us know if you need any assistance. Have a great day. Thank you.