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    2 emails are generated when the form is submitted

    Asked by mmajor01 on June 20, 2017 at 02:05 PM

    the recipient of the completed form is receiving two email notifications.  One with a pdf and one without.  I just want to receive 1 with the pdf

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    JotForm Support

    Answered by John_Benson on June 20, 2017 at 03:28 PM

    I cloned the form you provided and I noticed that there's 3 notification email. The 3rd notification email has a disabled PDF and the other has enabled the PDF. 

    To my understanding, you don't want to receive the notification email without the PDF and only the notification email with the PDF. To fix the issue, please delete the 3rd notification email. Here's a screen animation guide on deleting notification email:

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