Submissions are not going to all our recipients

  • BariLit
    Asked on June 21, 2017 at 1:08 AM

    Using the Will McLean Festival Performer Application 2018 form in our account,

    We are only getting them sent to  dennisjdevine@gmail.com, none of

    our other listed people are getting the submiited forms.

     

    Please review and let us know what the problem is and how to fix it.

     

    Thank you,

    Dennis Devine

  • amy
    Replied on June 21, 2017 at 4:28 AM

    Dear Devine,

    When I check your email logs everything seems fine on our side. Here are your email logs' results:

    Submissions are not going to all our recipients Image 1 Screenshot 30

    If you want to check if your emails are being sent successfully, you can check the email logs.

    How to View All Your Form Email History

    Would you also please check your SPAM folder? If you find our emails in your SPAM folder, please mark them as not SPAM.

    Submissions are not going to all our recipients Image 2 Screenshot 41

    If you still cannot find our emails either in your inbox or spam folder, please try using SMTP method and whitelisting JotMails IP addresses:

    How to Setup SMTP for a Form

    Whitelisting JotMails IP Addresses

    If your problem persists, please let us know.

    Thank you.

    Kindest Regards.