-
uaafAsked on June 22, 2017 at 2:24 PM
It looks like my email is constantly on the bounce list. How can I fix this? I don't have another email to use, this is the email that works for me.
-
Kevin Support Team LeadReplied on June 22, 2017 at 3:06 PM
I have checked your email address and I can see it is currently in our bounce list, this is the reason about it:
Reason(s) : smtp; 550 SC-001 (SNT004-MC5F7) Unfortunately, messages from
I have already removed it so you can receive emails now, in order to avoid bouncing issues I would suggest you to follow this guide: How-to-Prevent-Email-Bouncing-Related-Issues
I would also suggest you to add our senders as contacts or safe sender list, our senders are "noreply@jotform.com" and "noreply@formresponse.com". You may also set up an SMTP sender, it could be your current email address, this guide will help you adding the SMTP sender on your JotForm account: How-to-Setup-SMTP-for-a-Form
I found some links to get the SMTP settings for MSN email addresses, they may help you to set up your address as sender:
http://www.emailaddressmanager.com/tips/mail-settings.html
https://liveunplugged.wordpress.com/2010/03/12/hotmail-and-msn-accounts-pop3smtp-access/
Hope this helps.