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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Why my email address is constantly added to the bounce list?

    Asked by uaaf on June 22, 2017 at 02:24 PM

    It looks like my email is constantly on the bounce list.  How can I fix this?  I don't have another email to use, this is the email that works for me.

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    JotForm Support

    Answered by Kevin_G on June 22, 2017 at 03:06 PM

    I have checked your email address and I can see it is currently in our bounce list, this is the reason about it: 

    Reason(s) : smtp; 550 SC-001 (SNT004-MC5F7) Unfortunately, messages from

    I have already removed it so you can receive emails now, in order to avoid bouncing issues I would suggest you to follow this guide: How-to-Prevent-Email-Bouncing-Related-Issues

    I would also suggest you to add our senders as contacts or safe sender list, our senders are "noreply@jotform.com" and "noreply@formresponse.com". You may also set up an SMTP sender, it could be your current email address, this guide will help you adding the SMTP sender on your JotForm account: How-to-Setup-SMTP-for-a-Form

    I found some links to get the SMTP settings for MSN email addresses, they may help you to set up your address as sender: 



    Hope this helps.