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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails not sending

    Asked by hatzbs on June 28, 2017 at 03:34 PM

    I have a form called Dispatcher Call Log Test. 


    Within that form, I have an email called Call Receipt. I have two rules set up to send email if criteria is met. However, no emails are being sent, despite the conditions being met.

    Page URL:

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    JotForm Support

    Answered by david on June 28, 2017 at 05:38 PM

    I checked your account email history and I see several emails sent recently for the form your referenced.  You can check the same:


    Do you have a specific submission as an example we can check or is there a specific address not receiving the notifications?  Let us know what you can and we will look into this further.

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    JotForm Support

    Answered by ashwin_d on June 28, 2017 at 11:13 PM

    Hello west.ormutual,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1186832

    Thank you!