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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    In the Free account is there a limit to the number of email address that a form can be sent to?

    Asked by tdirofftrenton on June 29, 2017 at 07:55 AM



    We are still evaluating and are impressed so far. Recently I have 2 instances where either sendingto a group email did not work or sending to more than 2 people did not work. (the members of the group email did not receive the submitted form and neither did the 3rd, 4th and 5th listed individuals on another form)


    Any ideas?



    Tom Diroff

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    JotForm Support

    Answered by John_Benson on June 29, 2017 at 11:33 AM

    The limit for the free account to forward or reply emails on the Submissions page is 20 total per hour. For the Paid accounts, the limit is 100 per hour. If you're planning to forward/reply for more than 20 per hour, you need to upgrade to any paid plan. To upgrade your account, please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    If you're referring to the Notification emails, you can add multiple recipients up to 10 per notification email. To add multiple recipients in the notification email, please follow this guide: https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    If the issue persists, please provide the form ID or form link so we can check it further. Also, try filling up the form manually and click the submit button to test all the email recipients.